AI agents
Gamra Agents
Build, deploy and improve AI agents for support, sales and product guidance.
Gamra Agents answers your customers — on your website, WhatsApp, Messenger, Instagram, email and the phone — in French, Arabic, English and Tunisian Derja, including Arabizi. You manage it from the dashboard under AI agents.
Three templates#
| Agent | Does | Tools it typically uses |
|---|---|---|
| Support | Answers from your knowledge base, looks things up, opens tickets, hands off | knowledge search, HTTP actions, ticket |
| Sales | Qualifies prospects, answers pricing, books meetings | HubSpot or Odoo lead, calendar link |
| Product guide | Step-by-step help inside your app, using the page the user is on | knowledge search, page context |
Build#
- Configure — persona and tone, languages, instructions, model (or auto, which sends simple questions to a smaller, cheaper model), guardrails.
- Knowledge — add web pages (with a crawl), text, FAQ, CSV or documents (PDF, Word, Excel, PowerPoint). By default the agent answers only from these sources and cites them; when they don't cover a question it hands off to a human instead of guessing.
- Actions — HTTP calls to your systems (order status…), HubSpot, Odoo,
calendar links, tickets. Credentials are stored encrypted as agent secrets
and referenced as
{{secret:NAME}}. - Playground — talk to the draft. "Correct this answer" turns a fix into a test case and a knowledge entry.
Deploy#
Publish creates an immutable version and makes it live. Your test cases run first; a failing case blocks the publish. You can roll back to any version, or run a canary: a new version takes a share of new conversations while you compare results. Each conversation stays on the version it started with. Pause hands every conversation to your team instantly.
Customers' personal data — card numbers, RIB/IBAN, CIN — is masked before anything is sent to a model.
Improve#
- Insights — automated resolution rate, CSAT, first-response time, cost per conversation, results per channel, language and version.
- Gaps — the questions your agent couldn't answer, grouped by topic.
- Suggestions — when your team answers a handed-off conversation, Gamra drafts a reusable FAQ entry from it; accept it in one click.
- Inbox — take over any conversation, reply on the original channel, hand it back to the AI.
Plans#
Billed from your Gamra wallet, in dinars, with the same invoices as top-ups.
| Starter | Business | |
|---|---|---|
| Per month, HT | 149 TND | 449 TND |
| Conversations included | 400 | 1,500 |
| Beyond that, per conversation | 0.450 TND | 0.350 TND |
| Agents · seats | 1 · 2 | 3 · 8 |
| Channels | web, email | + WhatsApp, Messenger, Instagram |
Voice add-on: 99 TND/month with 200 minutes, then 0.400 TND per minute. Testing in the playground, test runs and knowledge indexing are billed per token from the wallet like the API.